Instrument + Lifecycle Care, unified

Every Heritage Resonance purchase includes mandatory first-year Lifecycle Care — tuning, regulation, and warranty handling coordinated through a single support channel.

Studio Upright Bundle

Private studios & serious amateurs

$24,900

1-year Care with 2 tunings

Studio-grade upright with signature voicing
Guided model selection and finish options
White-glove delivery with humidity placement
On-site voicing and initial tuning
2 included tuning visits in year one
Additional visits at $275 per tuning
Single support line for service coordination

Pro Upright Bundle

Conservatory students & professionals

$38,900

1-year Care with 4 tunings + 1 regulation check

Professional upright with refined action geometry
Guided selection with action-weight preferences
White-glove delivery with humidity placement
On-site voicing and initial tuning
4 included tuning visits in year one
1 regulation check included
Warranty handling through certified network

Small Grand Bundle

Recital rooms & recording studios

$79,000

1-year Care with 4 tunings + priority dispatch

5′8″ grand with signature tone targets
Full customization consultation
White-glove delivery with room assessment
On-site voicing, tuning, and regulation
4 included tuning visits in year one
Priority technician dispatch
Visit-history documentation and service log

Venue Grand Bundle

Halls & venues needing uptime

$128,000

1-year Care with 8 tunings + 48-hour SLA

7′ concert grand with performance voicing
Dedicated procurement specialist
White-glove delivery with stage assessment
On-site voicing, tuning, and full regulation
8 included tuning visits in year one
48-hour dispatch SLA for service calls
Performance-week priority scheduling

Compare bundles at a glance

Feature	Studio Upright	Pro Upright	Small Grand	Venue Grand
Included tunings (year 1)	2	4	4	8
Regulation check	—	1 included	Included	Full regulation
Priority dispatch	—	—	✓	48-hour SLA
Performance-week rush	—	—	Available	Included
Dedicated specialist	—	—	—	✓
Annual Care renewal	$1,200/yr	$1,200/yr	$2,400/yr	$2,400/yr
Warranty extension	$2,900 (+3 yr)	$2,900 (+3 yr)	$5,900 (+3 yr)	$5,900 (+3 yr)

Additional service options

Per-visit tuning (beyond included)$275 + $0.90/mi past 25 mi

Performance-week rush (within 72 hrs)$350 per visit

Custom voicing / action work$180/hr (6-hr minimum)

Warranty extension — upright (+3 yr)$2,900

Warranty extension — grand (+3 yr)$5,900

Annual Lifecycle Care renewal$1,200 upright / $2,400 grand